Shipping policy

Last Updated: 8/20/2022

1. OVERVIEW

This Shipping, Returns & Refund Policy applies to all purchases made from dgtune.shop, operated by DGTune, a sole proprietorship based in Georgia (“DGTune,” “we,” “us,” or “our”).

By placing an order, you agree to this policy in full, in addition to our Terms of Service and Privacy Policy.

2. SHIPPING POLICY

A. Order Processing & Shipping

  • Orders are processed within a reasonable time frame unless otherwise stated

  • Shipping times are estimates only and not guaranteed

  • We are not responsible for delays caused by carriers, customs, weather, or events beyond our control

B. Risk of Loss

  • Risk of loss and title pass to the customer upon delivery to the carrier, to the maximum extent permitted by law

  • Carrier delivery confirmation constitutes proof of delivery

3. RETURNS – GENERAL POLICY

We offer a 30-day return window, meaning you must request a return within 30 days of delivery, not shipment.

To be eligible for a return:

  • Item must be unused, unworn, uninstalled, and unaltered

  • Item must be in original condition, with all packaging, tags, accessories, manuals, and components

  • Proof of purchase is required

  • Items showing any signs of use, installation, modification, or damage will be rejected

We reserve the sole right to determine return eligibility.

4. RETURN AUTHORIZATION (REQUIRED)

All returns must be pre-approved.

To request a return, contact:
📧 dgtuneservices@gmail.com

If approved, you will receive:

  • A return authorization

  • Return instructions

  • A return shipping label (if applicable)

❗ Returns sent without authorization will be refused and not returned to the sender.

5. RETURN SHIPPING COSTS

  • Customer is responsible for all return shipping costs unless otherwise stated in writing

  • Original shipping costs are non-refundable

  • We are not responsible for lost or damaged return shipments

We recommend insured and trackable shipping for all returns.

6. INSPECTION & CONDITION REQUIREMENTS

All returned items are subject to inspection.

We reserve the right to:

  • Deny a refund

  • Issue a partial refund

  • Apply restocking or damage fees

If an item is returned in unacceptable condition, it may be:

  • Returned to the customer at the customer’s expense, or

  • Disposed of without refund (where permitted by law)

7. DAMAGES, DEFECTS & INCORRECT ITEMS

You must inspect your order immediately upon delivery.

To report an issue:

  • Contact us within 48 hours of delivery

  • Provide clear photos and a written description

Failure to report issues within this timeframe constitutes acceptance of the item as delivered, to the maximum extent permitted by law.

8. NON-RETURNABLE & FINAL SALE ITEMS

The following items are non-returnable and non-refundable:

  • Custom or special-order products

  • Personalized items

  • Digital products or services

  • Installed or attempted-to-install items

  • Sale or clearance items

  • Gift cards

  • Hazardous materials

  • Perishable or consumable goods

No exceptions.

9. EXCHANGES

We do not process direct exchanges.

If eligible:

  1. Return the original item (subject to approval)

  2. Place a new order separately

Availability is not guaranteed.

10. EUROPEAN UNION (EU) 14-DAY RIGHT OF WITHDRAWAL

If your order is shipped to an EU address, you may have a 14-day right of withdrawal, subject to the following conditions:

  • Item must be unused, unopened, and in original packaging

  • Proof of purchase required

  • Return shipping costs are the customer’s responsibility

  • Refund excludes original shipping costs

This right does not apply to:

  • Custom or personalized items

  • Digital products

  • Services already performed

  • Items exempt under EU law

11. REFUNDS

Refund Processing:

  • Refunds are issued only after inspection and approval

  • Approved refunds are issued to the original payment method

  • Processing time: up to 10 business days

  • Banks and card issuers may take additional time to post funds

We are not responsible for delays caused by financial institutions.

12. PARTIAL REFUNDS & DEDUCTIONS

We reserve the right to deduct amounts for:

  • Missing parts or packaging

  • Damage or use

  • Excessive handling

  • Restocking costs

Refunds may be reduced or denied accordingly.

13. CHARGEBACKS & PAYMENT DISPUTES

You agree to contact us before initiating any chargeback or dispute.

Fraudulent or abusive chargebacks may result in:

  • Permanent account termination

  • Collection efforts

  • Evidence submission to payment processors

14. REFUSAL OF SERVICE

We reserve the right to:

  • Refuse returns from repeat offenders

  • Deny refunds for policy abuse

  • Restrict or ban customers at our discretion

15. POLICY CHANGES

We reserve the right to update or modify this policy at any time, without prior notice.

The version in effect at the time of purchase governs the transaction.

16. CONTACT INFORMATION

DGTune
📧 dgtuneservices@gmail.com
📍 3300 Shore Drive
Cumming, GA 30040