Refund policy

Last Updated: 8/20/2022

1. OVERVIEW

This Returns & Refund Policy applies to all purchases made from dgtune.shop, operated by DGTune, a sole proprietorship based in Georgia (“DGTune,” “we,” “us,” or “our”).

By completing a purchase, you agree to this policy in full, in addition to our Terms of Service and Privacy Policy.

2. RETURN WINDOW

We offer a 30-day return window, meaning you must request a return within 30 days of confirmed delivery.

Return requests submitted after this period will be automatically denied.

3. RETURN ELIGIBILITY REQUIREMENTS

To be eligible for a return, all of the following conditions must be met:

  • Item must be unused, uninstalled, unmodified, and unopened

  • Item must be in original condition, with all packaging, labels, seals, accessories, and documentation intact

  • Proof of purchase is required

  • Item must not show signs of use, installation, programming, tampering, or attempted installation

Returns are NOT applicable for ECU Packages or ECU-related products, including but not limited to:

  • ECU packages

  • Tuned, flashed, programmed, or software-enabled components

  • Any product that interfaces with or alters vehicle electronics

These items are FINAL SALE due to their technical nature and risk of misuse.

4. RETURN AUTHORIZATION (REQUIRED)

All returns require prior written approval.

To request a return, contact:
📧 dgtuneservices@gmail.com

Approved returns will receive:

  • Return authorization confirmation

  • Return instructions

  • A return shipping label (if applicable)

❗ Items returned without authorization will be refused and discarded or returned at the customer’s expense.

5. RETURN SHIPPING

  • Customer is responsible for all return shipping costs unless explicitly stated otherwise in writing

  • Original shipping fees are non-refundable

  • We are not responsible for lost, delayed, or damaged return shipments

We strongly recommend insured and trackable shipping for all returns.

6. INSPECTION & CONDITION REVIEW

All returned items are subject to inspection upon receipt.

We reserve the sole right to determine:

  • Return eligibility

  • Refund eligibility

  • Partial refund eligibility

  • Restocking or damage deductions

Items returned in unacceptable condition may:

  • Be denied a refund

  • Receive a partial refund

  • Be returned to the customer at their expense

  • Be disposed of without refund (where legally permitted)

7. DAMAGES, DEFECTS & INCORRECT ITEMS

You must inspect your order immediately upon delivery.

To report an issue:

  • Notify us within 48 hours of delivery

  • Provide clear photos and a written explanation

Failure to report issues within this timeframe constitutes acceptance of the item as delivered, to the maximum extent permitted by law.

8. NON-RETURNABLE & FINAL SALE ITEMS

The following items are non-returnable and non-refundable, with no exceptions:

  • ECU packages and ECU-related products

  • Custom or special-order items

  • Personalized products

  • Installed or attempted-to-install items

  • Digital products or services

  • Sale or clearance items

  • Gift cards

  • Hazardous materials

  • Perishable or consumable goods

9. EXCHANGES

We do not offer direct exchanges.

If a return is approved:

  1. The original item must be returned

  2. A new order must be placed separately

Availability and pricing are not guaranteed.

10. EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL

If your order is shipped to an EU address, you may have a 14-day right of withdrawal, subject to EU consumer law.

Conditions:

  • Item must be unused, unopened, and in original packaging

  • Proof of purchase required

  • Customer is responsible for return shipping

  • Original shipping costs are not refundable

This right does not apply to:

  • ECU packages

  • Custom or personalized items

  • Digital products

  • Services already performed

  • Items exempt under EU law

11. REFUNDS

  • Refunds are issued only after inspection and approval

  • Approved refunds are issued to the original payment method

  • Processing time: up to 10 business days

  • Financial institutions may require additional time to post funds

If more than 15 business days have passed since approval, contact:
📧 dgtuneservices@gmail.com

12. PARTIAL REFUNDS & DEDUCTIONS

Refunds may be reduced or denied for:

  • Missing packaging, accessories, or documentation

  • Signs of use, handling, or installation

  • Damage or alteration

  • Restocking costs

All determinations are made at our sole discretion.

13. CHARGEBACKS & PAYMENT DISPUTES

You agree to contact us before initiating any chargeback or payment dispute.

Fraudulent or abusive chargebacks may result in:

  • Permanent denial of future purchases

  • Account restriction

  • Evidence submission to payment processors

  • Collection or recovery actions where permitted by law

14. POLICY ABUSE & REFUSAL OF SERVICE

We reserve the right to:

  • Deny returns from repeat or abusive customers

  • Refuse service at our discretion

  • Modify eligibility requirements for future orders

15. POLICY CHANGES

We reserve the right to update or modify this policy at any time.

The version in effect at the time of purchase governs the transaction.

16. CONTACT INFORMATION

DGTune
📧 dgtuneservices@gmail.com
📍 3300 Shore Drive
Cumming, GA 30040